FAQ

Welcome to our FAQ page where you will find answers to the most commonly asked questions.

1. I am trying to reset my password. When I click the reset link from the email, it redirects me back to the 'forgot password' page. What could be the issue?

When resetting your password, the password link must be clicked from the same browswer the request was sent from. You will need to use the forgot password page to request another email. Be sure to stay in the same browser when opening the email and clicking the link from the email. This is expected behavior for websites (like ours!) using PKCE upgraded authentication protocols.